Warranty & Repair
Watchsavings.com Warranty
Watchsavings.com will service every brand name watch sold on our website (see chart below for exceptions) from 1 to 5 years after purchase. While the merchandise is 100% authentic in its source of manufacturer and components, since we are not an authorized distributor, the warranty of the watches may be provided by Watchsavings and not by the manufacturer (unless otherwise noted on the warranty chart below). In all other respects (except for the warranty), the watch is identical to the manufacturers product. Watchsavings.com and its affiliates have been in business since 1985. We stand behind our products.
Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty will cover battery replacement for the first 2 months of ownership. Watchsavings.com is authorized to issue up to a $10 battery replacement credit for watches that are received with a non-working battery.
Our warranty does not cover external damage to the product. Watchsavings.com does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Watchsavings.com's warranty doesn't cover watch batteries, however, we do offer up to a 2 month battery replacement.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Watchsavings.com. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer's water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
Below is our warranty chart stating 1 year to 5 year warranty service:
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When sending in your watch for warranty service, please follow the following procedure:
1. Please fill out the Return/Repair Request Form.
2. Wait to receive RMA form via e-mail or to be contacted via e-mail/phone regarding repair request.
3. Send the watch back to us. Include the watch (without the manufacturer packaging and manuals) with the RMA form filled out as instructed.
Do not include the original manuals or manufacturer packaging with your repair (for Watchsavings cannot guarantee that the packaging will be returned). Please pack your watch securely and use a reliable shipping carrier, such as UPS or FEDEX. All shipping costs the responsibility of the customer. For your protection, you should insure your watch for its purchase price. It is not necessary to insure your watch for the full retail price.
Watch service repair time can vary depending on the watch brand name and the specific problem of the watch. Usually warranty service repairs take about six to eight weeks for repair. When your watch service is completed, a UPS tracking number will be emailed. Watchsavings.com will pay for UPS Ground Shipping back to the customer.